Shipping & Returns
All That Jazz ships within India only and uses reputable courier companies. Due to the personalized nature of most products, your order may take a couple of weeks to reach you but rest assured we are making all possible efforts to get your product to you at the earliest.
You can reach us at info@allthatjazz.in or +91 9820545330 between Monday - Friday, 11:00 am – 6:00 pm incase of any queries.
Shipping Duration
Each of the products sold on www.allthatjazzshop.com have a different lead-time. Lead time refers to the number of days within which an item will be dispatched from our warehouse. This does not include the shipping duration taken by the courier to deliver the parcel to you. Please refer to the individual products for detailed information.
In the case of orders with more than 1 product, all products will either be shipped together or in parts depending on the vendor. We will inform you via email in the case that your order is being shipped in parts.
For orders being shipped together, the longest lead time for a product ordered is applicable to the entire order.
Orders are not shipped on weekends or holidays. You will receive an email and/or text message with tracking details once your order has been dispatched. Shipping duration depends on location. The transit time for metros is generally 3-5 days while other destinations could take up to 10 days to reach.
While we use reputable couriers and work around the clock to ensure your order reaches in time, All That Jazz cannot be held responsible for shipping delays due natural disasters, strikes, bank holidays or situations beyond our control.
Returns & Exchanges
Due to hygiene & safety concerns as well as the personalized nature of majority of the products, www.allthatjazzshop.com (All That Jazz) has a strict no exchanges or refunds policy across the website.
If there is any genuine case for exchanges of a non-personalized product, please contact us on info@allthatjazz.in within 3 days of receiving your order & we will handle these exchanges on a case-by-case basis.
In the case that we have approved an exchange for an order, the customer is responsible for couriering the item to our office in Mumbai within 3 working days. Please ensure the product is returned in its complete packaging to be eligible for an exchange. You’ll also need the receipt or proof of purchase. Once we have received and examined the product, a replacement will be couriered out to you. If we are unable to replace the item due to a size not being available or the item being out of stock, we will provide you with a credit note that can be used against any future purchase on www.allthatjazzshop.com
There will be no cash returns for COD orders. Please note that shipping charges will not be refunded.
Unfortunately, we cannot accept returns on sale items or gift cards.
Damages & Issues
Please inspect your order upon delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email us on info@allthatjazz.in within 3 working days along with images of the damaged product and we will help you out.
Cancellations
Due to the personalized nature of majority of the products, orders once placed cannot be cancelled or changed. If you do wish to cancel/amend your order please email us on info@allthatjazz.in and we will try our best to cancel it if production hasn’t started.
In the case of a credit card refund due to order cancellation, please allow 15-20 working days for the refund to be processed and reflect in your bank account. When a refund is initiated from our end, we will provide you with a transaction ID, after which you can follow up with your bank if you would like to have the refund expedite
You can reach us at info@allthatjazz.in or +91 9820545330 between Monday - Friday, 11:00 am – 6:00 pm incase of any queries.
Shipping Duration
Each of the products sold on www.allthatjazzshop.com have a different lead-time. Lead time refers to the number of days within which an item will be dispatched from our warehouse. This does not include the shipping duration taken by the courier to deliver the parcel to you. Please refer to the individual products for detailed information.
In the case of orders with more than 1 product, all products will either be shipped together or in parts depending on the vendor. We will inform you via email in the case that your order is being shipped in parts.
For orders being shipped together, the longest lead time for a product ordered is applicable to the entire order.
Orders are not shipped on weekends or holidays. You will receive an email and/or text message with tracking details once your order has been dispatched. Shipping duration depends on location. The transit time for metros is generally 3-5 days while other destinations could take up to 10 days to reach.
While we use reputable couriers and work around the clock to ensure your order reaches in time, All That Jazz cannot be held responsible for shipping delays due natural disasters, strikes, bank holidays or situations beyond our control.
Returns & Exchanges
Due to hygiene & safety concerns as well as the personalized nature of majority of the products, www.allthatjazzshop.com (All That Jazz) has a strict no exchanges or refunds policy across the website.
If there is any genuine case for exchanges of a non-personalized product, please contact us on info@allthatjazz.in within 3 days of receiving your order & we will handle these exchanges on a case-by-case basis.
In the case that we have approved an exchange for an order, the customer is responsible for couriering the item to our office in Mumbai within 3 working days. Please ensure the product is returned in its complete packaging to be eligible for an exchange. You’ll also need the receipt or proof of purchase. Once we have received and examined the product, a replacement will be couriered out to you. If we are unable to replace the item due to a size not being available or the item being out of stock, we will provide you with a credit note that can be used against any future purchase on www.allthatjazzshop.com
There will be no cash returns for COD orders. Please note that shipping charges will not be refunded.
Unfortunately, we cannot accept returns on sale items or gift cards.
Damages & Issues
Please inspect your order upon delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email us on info@allthatjazz.in within 3 working days along with images of the damaged product and we will help you out.
Cancellations
Due to the personalized nature of majority of the products, orders once placed cannot be cancelled or changed. If you do wish to cancel/amend your order please email us on info@allthatjazz.in and we will try our best to cancel it if production hasn’t started.
In the case of a credit card refund due to order cancellation, please allow 15-20 working days for the refund to be processed and reflect in your bank account. When a refund is initiated from our end, we will provide you with a transaction ID, after which you can follow up with your bank if you would like to have the refund expedite